PERSONAL PARTICULAR

Name: HOANG MAI HOA

Date of birth: 1973

Place of birth: HCMC, Vietnam

E-mail: hoamht04@yahoo.com

EDUCATION

1996: BA in English.

1998: Accounting, Economic, Marketing at Foreign TradeTrainingCollege of Australia.   

2007- 2009: MBA - Bolton U.K

2010- 2013: Doctor of Business Administration (Ifugao University)

2010-2013: Diploma of Supply Chains Management –

   ITC Switzerland/UNCTAD/WTO

TRAINING 

2006: Training Restricted Sustained List in Hongkong by AFIRM group.

Internal auditor ISO 14001 (MR of ISO 14001).

Lead Auditor ISO 9001:2000 (BVQi)

2007: Coaching skills

2008: Train the Trainer (Apollo)

       : Knowing your communication style (Singapore)

       : Personal development (Singapore)

2011: Train the Trainer – Supply Chain Management

  (ITC Switzerland– UNCTAD/ WTO)

       : Psychology trainer the trainer – Schouten Holland

2012: Master trainer for the train for Asia Pacific- KL Malaysia

       : Advance presentation skills - KL Malaysia

  : Front line Manager – Leading employee by crucial conversation KL, Malaysia

       : Influencing skills - Schouten Holland 

 SKILLS

- Extensive experience across the full range of Operational and Strategic Roles in Human Resource, Compliance, Administration, Production, Logistics, Finance activities …….including exposure to workforce planning, performance management, training, remuneration and benefits, succession planning, career development and industrial relations.

- Exceptional intrapersonal skills and communication cross functions and diversity environment among expats with different cultures.

- Exceptional people management skills.

- Good practice of ISO 9001, ISO 14001, OHSAS 18001 and SA 8000.

- Capable to mentor and coach others.

- Exceptional negotiation and facilitation skills.

- Good business acumen with a sound understanding of business processes and procedures in Local and International practices.

- Strategic thinking, planning and analytical abilities.

- Ability to develop and maintain strong relationships with all levels of management.

- Strong English and Vietnamese communication skills, both written and oral.

- Sound computing skills and an understanding of relevant technology and systems.

PROFESSIONAL PROFILE

A dynamic and proactive individual with seventeen years experiences of Operation management, Compliance, Human Resource Management in manufacturing, FMCG and Oil &Gas industry. An inspirational, confident and highly motivated leader with persuasive and effective communication and independent work as well as a team player.

ACADEMIC PROFILE

Passionate and highly motivated in lectures/training with modernized approach in delivering academic knowledge as well as practical experiences for all of Management and soft skills modules in both in-house training and external/ academic training/ lectures.

Background and Experiences:

From 2014: Associate professor – EDS Business School – KL Malaysia: subjects to cover: Human Resources.

From  2013 till now: UBIS – University of Geneva, Associate Professor for modules of Organizational Behavior, Organizational Communication, Human Resource Management, Strategic Management, and Management of Change.  

From 2011 till now: Mindwork training – senior trainer

- Dealing with difficult people

- Negotiation skills

- Conflict management

- Assertiveness

- Situational leaderships

- Effective presentation skills

- Influencing skills

- Effective communication

- Creativity skills

- Change management

- Project management

- Coaching skills

From 2010 till now: Supply Chains Management (ITC Switzerland– UNCTAD/ WTO): the world-wide standardized program of professional SCM: English training is required with bellow modules:

1. Understanding Corporate environment
2. Developing Supply strategies
3. Obtaining & selecting offers
4. Negotiating
5. Grouped Purchasing
6. Operations Management
7. Performance Evaluation

From 2010 to 2011: 

ABE UK Colleges: providing worldwide academic standards in Business Management. English lectures are required.

Achievement: excellent lectures delivering and recognized by VCCI and among students by feedback and evaluations.

Modules conducted: Introduction to Business communication, full range of HR modules, Organizational Behaviors (OB), Corporate Strategy and Planning, Change Management. 

FMIT (Financial Management and Information Technology): Achievement is to deliver exceptional lecture in modules of Intrapersonal Skills, Interpersonal Communication and Leaderships among Human Relations modules of

- Intrapersonal Skills

- Communication Skills

- Interpersonal Communication

- Organizational Structure and Communication

- Conflict Management

- Leading and Trust

- Motivation Performance

- Ethical Power and Politics

- Networking and Negotiating

- Team Dynamics and Leadership

- Teams and Creative Problem Solving and Decision Making

- Organizational Change and Cultures

- Diversity and Globalization

- Time and Career development

- Presentation skills

In-house/client training: Internal training in full range of Sales skills, Performance Appraisal and Management, Customers service skills and Soft skills (Base Solution Corp, Germadept Corp, VIB bank. SCM Corp, SSG Corp, Maersk corp, Pepperl and Fuchs, Tebodin, Sacombank, ACB).

WORKING EXPERIENCES

From April 12^th 2010 to now, HR manager at Baker Hughes Incorporated, the third world largest Oil and Gas technical service. (report to SEA HRM and dotted line to VN Country Manager)

From Nov 2013 to now: responsible for HR function in project team to set up new business in Myanmar especially Compensation and Benefits, Hiring process, closely train and monitor Compliance issues. Consulting and working closely with line managers to ensure business needs for service and support in on time manner.

From June 2012 : Additional role of Master train the trainer for Asia Pacific of BHI:

To conduct and certify Train The Trainer of NHO for Asia Pacific region. The countries have been covered: Brunei, China, Malaysia, Singapore, and Indonesia, Myanmar.

Primary role as Country HR

Overall role:

Responsible for HR practices to ensure Completely Compliance in HR function in terms of Global policies and Local policies/ laws. Working with Centers of Excellence (CoE), Legal function for using their service to consult and support business leaders in term of Compensation benefits, Talent Acquisition for both experience and university fresh graduate, talent management, succession plan, employee relation and engagement, learning and development to serve the goals of nationalization and diversity.

Advisor role: Provide guidelines and ensure employment practices are met with local practices, ensure HR practice is competitive against benchmarking among Oil & Gas industry. Communicating any changes required or update best practice, where to improve with solutions to business leaders.

Change agent: Primary initiates local needs and review best practices, propose and work with CoE to decide if changes are required. Consulting and selling HR core values added to business leaders. 

Local projects: working as HR practitioner to deliver the harmonization and change work culture within the context of Merge and Acquisition of Baker Hughes, including 5 legal entities within the context of internal and external integrations. These integrations required harmonizing in Compensation and benefits, salary scales, learning systems and developments, hiring processes, Talent Management, culture of performance appraisal.

i)      Integration between 5 divisions of BHI internally

ii)     Integration between BHI and BJ services in the country context

iii)    Integration between BHI and joint-venture context

From June 1^st, 2008 to April 2010 being promoted to Head of HR Vietnam at Imperial Tobacco Group of UK, the 4^th largest tobacco group in the world. (Report to GM Indochina, dotted line to APAC HR director)

Responsible for the JV project for 18 months to set up HR systems and policies, processes align with Local practices and Group policies.

Responsible for the HR operation in VN which includes Sales & Marketing and manufacturing function (JV legal entity)

Develop and implement HR practices including Talent Acquisition, Talent management, Performance appraisal, C&B, Learning and development.

Responsible for Social Responsibilities to seek, plan, implement and monitor charity projects under the Global guideline and policies.

Provide leadership, guidance, advice, direction and support to the HR team members - Administer the annual HR operating budgets - Monitor the effectiveness of HR policies and recommend changes as appropriate - Develop and implement, with the HR team, the HR strategic plan - Provide information, statistics and reports requested.

August 2007 to May 2008: HR Manager at Imperial Tobacco Group of UK, the 4^th largest tobacco group in the world. (Report to GM)

- Implement and deliver HR programs in close consultation with local management and regional HR to support business in achieving business objectives.

- Manage staffing activities, training and development plans as well as compensation matters for Vietnam operations ensuring alignment with company objectives.

- Execute regional HR programs.

- Ensure proper human resource administration, in line with defined HR policies in order to meet the relevant legal obligations and business needs.

- Ensure proper and efficient office administration.

Oct. 2006 to July 2007: HR Manager at Stickley International (an US company in the furniture industry. Report to HR Director)

Main duties :

+ Conduct HR plan and strategy such as: recruitment, C & B, remuneration, disciplinary, succession plan, internal relationship, training and development.

+ Supervise subordinate personnel including: hiring, determining workload and delegate assignments, recruitment, training, monitoring and evaluating performance, and initiating corrective disciplinary actions.

+ Manage the time keeping system and company monthly payroll.

+ Recommend, advocate and/ or implement, new and/ or changes to existing, policies and procedures, laws or regulations.

+ Manage of Social Insurance, Health Insurance, and Accident Insurance for all employees.

+ Coordinate with HR Director, Production Director, Supervisor, Work Group Leaders for all matter related to accidents, training, disciplinary on a daily basic.

+ Manage the company clinic and the security team for all activities.

May. 2004 to Sept. 2006: HR& SOE Manager at IL JUNG Vina (Sport bag industry of Korean Co.). Report to GM

Main duties : take responsibilities to G. Director about the jobs as follows :

+ Control all employees to carry out the company regulations.

+ Liaison with local Authorities to solve the matter relating to jobs.

+ Arrange everything to welcome customers.

+ Setting up SOE policy and training Labor laws, company laws for workers.

+ Setting up and update company regulations.

+ Contributes to the strategic planning of the entity in Vietnam and the achievement of the overall plan by delivering on agreed objectives and outcomes.

for the Human Resources function.
+ Develops and maintains positive relationships with senior executives.
+ Ensures Human Resource activities are managed appropriately to deliver the required outcomes, within agreed timeframes.

+ Directs and manages the Human resource functions to agreed service levels within established cost parameters.

+ Develops and implements succession and career management systems to ensure adequate numbers of appropriately trained and developed people are available to meet the needs of the business.

+ Manages the resolution of employment and disciplinary issues in a manner that minimizes any negative impact on the operations.

+ Develops and implements changes to the recruitment, induction and development policies and practices to meet business requirements demonstrating commitment to health and safety through formal participation in Risk Assessment and Control.

+ On behalf of SOE team to present on Adidas senimar.

+ Conducting and taking responsibilities to follow up the SOE, HSE compliance with Adidas guideline and OHSAS 18000.

+ Awareness of SA 8000 and get along with SEA Team from Adidas.

+ Management Representative of ISO 14001 : in charge of EMS awareness training for employees, conduct all processes relating to EMS such as : water discharge treatments, air emission, environment aspects and impacts, preparedness of prevention and correction action, evacuated plan, save power and reduce material loss when applied ISO 14001…..

1997 to April 2004: Managing Director at Camptown Vina (The camping tent manufacturer of Korean). Report to GM.

Main duties: Getting all records and information from subordinates, do analysis on them, figure out significant problems, recheck all procedures and making decisions, forecast and advise to G.D to get final decisions on big issues, Overlook at all activities with the system PDCA ( Plan-Do-Check-Act) and take responsibilities to General Director in overall company activities :

• Human resources : monitor and support office staffs at all activities relating to HR such as : build up company policies on recruitment, disciplinary, benefits, hiring, Insurance, dismiss, appraisal……..update new laws. Reconciliation all disputes relating employees. Training and developing office staffs.

• Administration: process all documentations needed to get licenses, work permit, control company assets and tool, security, liaison with local government, all activities on HSE.

• Logistics/ warehouse: Coordinate with logistics staff in preparing shipping documents in accordance with L/C, ensure im-ex activities are compliance with customs laws, contact shipping agents for im-ex process, calculate container volume to ensure shipping every desired cargos, ensure monitoring liquidation timely, solving problems with customs. Checking inventory in periodic to ensure the accuracy. Do cycle count yearly. Control warehouse to ensure alarm stock and be ready of materials. Control MSDS and MSCS.

• Purchasing: orienting office staffs to ensure all materials are on time for production and shipment schedules. Go along with orders from customers to plan PO follow up inventory. Check and monitors all random inspections on input and output quality. Evaluate local vendors and do negotiation for best service, price and quality.

• Accounting/ Finance : Give direction for chief account to balance revenue and expenses, make sure all records and transactions are compliance with Vietnamese tax regulations in considering company situations, support Tax settlement yearly. Control and adjust expenses within budget……

• Production : Planning for production according to L/C and shipping schedule as well as purchasing planning to keep production on time. Release orders and monitor production plan to ensure delivery time. Checking production status to trace supplier for delivery material as well as material import. Checking shipping schedules from agents to get proper shipping line.