COLLECTION OF DEBT SKILL

COURSE TARGET

• Establishing a positive perception about the collection of debt and its meaning in the business;
• Equipping the knowledge about the management of debt and the process of the collection of debt;
• Equipping the core skills of people working in debt collection: Communication and Negotiation;
• Sharing experiences and remove difficulties together.                      

TEACHING METHODS                                          

In each report, background knowledge about the concepts and key tools will be provided for participants. Then, the concepts will be applied to many different situations. The main contents will be integrated in the package lectures with PowerPoint both English and Vietnamese.

To maximize the benefit of learners, our lecturers will use the professional presentation method, discussing and resolving situation exercises to interact with learners. Presentation is used to impart the background knowledge, including concepts, theories, analysis tools and how to use. Discussion is used to find out the strengths and limitations of the concepts, theories and its applications. The situation exercises are designed to apply the theories and analysis tools into the practice in order to consolidate knowledge and practice ability for learners.

For the learners, in order to reap the knowledge and practical skills in the course, we encourage all learners should read before each session, refer the documentation was provided by the lecturers  and devote more time to practice in reality.

ASSESSMENT AND CERTIFICATION

Learning result  of each student is evaluated based on the learning process. In each lesson, learners have to do small exercises and discussing together.

Simultaneously, learners need to complete the forms of Collection of Debt Skill Course precisely and transparently, SIB will be based on all the criteria to make a decision on the certification for learners. Results of learners will be assessed as follows:

TIME SCHEDULE

- Duration: The course takes place in 08 sessions , 03 sessions/week

- Hours: 3 hours/session (including 15 minutes  break time)

- Evening: from 6:00 pm to 9:00 pm

VENUE

The course will be held at SIB's headoffice.